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Iso 20000 gap analysis template


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ISO/IEC TR 20000-5, which is a Technical Report of type 2, was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology , Subcommittee SC 7, Software and systems engineering . T. ISO 20000 Documents List of Documents Offered in ISO 20000 Documents: SA/SNZ TR ISO/IEC 20000. Curriculum of the Certified ISO/IEC 20000 Service Management Process Owner (CISMPO) training course: Process maturity assessment and gap analysis based on ISO/IEC 20000 requirements How to align an ISO/IEC 20000 process with business and service management objectives ITSM Gap Analysis - Template - Free download as Excel Spreadsheet (. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an ITSMS. 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